Business Smarts – The Competitive Advantage of Delivering an Excellent Customer Experience

February 9, 2018 @ 8:00 am – 9:30 am
JMU Ice House
127 W Bruce St
Harrisonburg, VA 22801

Before you slash your prices, create new advertising, or add new products….take the first step to the easiest competitive advantage for your business:  Identify and solve your customers’ problems!

Most businesses promise great customer service – but what does that really mean? Warm welcomes?  Polite staff?  Thank you notes?   Of course all that and a lot more but, most of all, ensuring a memorable experience means assuring that customer needs are recognized and solutions offered.

In this Business Smarts session, presenter Steve Hertzenberg shares 30 years’ of experiences and wisdom from his sales and marketing desks as he helped large and small organizations achieve record sales. From food products to medical devices to the global sales for Rosetta Stone, Steve’s customer-centered approach has helped drive company success.

Register for this and any Business Smarts session here.

Note the new location and new time for 2018!

Business Smarts Breakfast sessions are held on the 2nd Friday of every month with networking opportunities and guest presentations on a variety of topics. 

The series is sponsored by your Shenandoah Valley Small Business Development Center, the Harrisonburg-Rockingham Chamber of Commerce, and Shenandoah Valley Chapter of SCORE.   Refreshments provided by Black Sheep Coffee and Peace, Love, and Little Donuts.

Parking for Business Smarts:  You may park in the Ice House lot on Bruce Street without a JMU permit during Business Smarts, Feb 9, from 7:30-9:45am.