Business Smarts: Dazzling Customer Service

July 12, 2013 @ 11:30 am – 1:00 pm
National College
1515 Country Club Road
Harrisonburg, VA 22802
$10 HR Chamber members; $15 non-members
Shenandoah Valley Small Business Development Center

Join us for business over breakfast!  Each month we co-host a morning filled with business education and networking.

Do you realize it costs 5 times as much to attract a new customer as to keep an existing one?

And that, on average, dissatisfied customers tell 10 people about their negative experiences?

We cannot afford to lose customers we have who are consistently contributing to our business.  Dazzling the Customer is easy if we remember a few keys of good and bad customer service and begin to establish practices to consistently create PDMs - Positive Defining Moments  - in the business of keeping our customers.  Come out and learn some practical ideas to begin immediately dazzling your customers.

Join Don Taylor, Assistant Professor of Communication at BRCC and Certified AchieveGlobal Corporate Trainer, in this fast-paced and interactive presentation.

Click here to register.


Business Smarts Breakfast sessions are held on the 2nd Friday of every month with networking opportunities and guest presentations on a variety of topics.

The series is sponsored by your Shenandoah Valley Small Business Development Center, the Harrisonburg-Rockingham Chamber of Commerce, and the Service Corps of Retired Executives (SCORE).  Breakfast is provided by The HoneyBaked Ham Company.