Business Smarts: Exceptional Customer Service

April 10, 2015 @ 7:30 am – 9:00 am
American National UIniversity
1515 Country Club
Harrisonburg, VA 22802
$10 HR Members, $15 non-members. Additional discounts when you register for the entire series.
Shenandoah Valley Small Business Development Center
(540) 568-3227

What is the most valuable asset in your business?  Equipment?  Inventory?  Buildings?

What about your vitally important CUSTOMER?  How do you meet their needs and exceed their expectations?  What steps can you and your team take today – everyday – to instill a culture of exceptional customer service?  Our panelists today will share their experiences in serving a variety of customer needs to grow successful businesses.


Our Panelists:  Christian Herrick is the VP of Retail Operations for Randy's Do It Best Hardware. In that role, he trains management and staff on customer service and sales, surveys customers to identify new growth opportunities, implements systems across three retail locations to increase eficiencies and communication and meets with potential business partners to expand the scope of business outside the physical locations.   Diane Roll is the owner of Mama's Caboose, the first food truck in the area. She has now expanded to include a Deli & Catering company in Dayton. Diane has over 25 years experience in retail sales, communication, and community organizations.

Reserve your seat for this or any monthly session. Click here to register.  

Business Smarts Breakfast sessions are held on the 2nd Friday of every month with networking opportunities and guest presentations on a variety of topics. 

The series is sponsored by your Shenandoah Valley Small Business Development Center, the Harrisonburg-Rockingham Chamber of Commerce, and the Service Corps of Retired Executives (SCORE).  Breakfast is provided by The HoneyBaked Ham Company.